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To conclude, this study demonstrates that Artificial Intelligence and Emotional Intelligence are both critical, but incomplete when applied in isolation within IT project management.
AI enhances efficiency, forecasting, and decision accuracy, while Emotional Intelligence strengthens leadership, collaboration, and stakeholder relationships.
The findings of this research show that integrating AI with emotionally intelligent leadership leads to better project outcomes, stronger trust, and more ethical and sustainable project delivery.
By proposing and validating an AI–EI integration framework, this study offers a practical roadmap for IT service organizations to balance technology-driven efficiency with human-centered leadership.
Ultimately, the success of future IT projects will depend not only on intelligent systems, but on emotionally intelligent leaders who apply those systems responsibly and ethically. |
IEEE/ICACT20260334 Slide.19
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