 ICACT20210189 Slide.01
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Today we would like to present about our research to you all, the intelligent blacklist security system for email service provider. My name is Rattanachai Wongwatkit, together with my colleagues Montree Raktham and Thanadet. We come from Technology Land Corporation in Thailand.
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| ICACT20210189 Slide.02
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In the presents, billions of information have been sent daily including email. Many damages would be occured if the email provider provides an insecure email system to the users. For example, the leaking of confidential email, hacking of client’s account to making false money transaction, and blocking of the email domain results in unable to communication.
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| ICACT20210189 Slide.03
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The mentioned problems used to be occured in Technology Land because of the old system limitations. Those limitations are, first, the old system was unable to check the mail’s source country, and whether the mail was sent from human or bot. Second, unable to detect the hacking from other domain country. Third, unable to detect strange or unusual behavior of the user.
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| ICACT20210189 Slide.04
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With the old system limitations, several damages have been occured to the clients as the following: First case, the hacker tricked the client’s business partner to transfer the money to other account from other country
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| ICACT20210189 Slide.05
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The second case, the client email was used to send spam mail or marketing mail to non-exist account and resulted in temporally unusable email account.
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| ICACT20210189 Slide.06
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Third case, the server of Technology Land was usually blocked by other email providers especially Hotmail, because many clients of Technology Land sent a lot of spam mail to other providers. Therefore, these problems must be solved for the further damages.
The Technology Land’s team has analyzed that problems and found 3 main solutions to improved the system security.
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| ICACT20210189 Slide.07
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First solution, a more advanced security system in uncommon using behavior in different country detection, this function can prevent from the damage that may occur from the hacker.
Second solution, the hacker prevention system that a few or none organization has value this point in the present time.
Third, the spammer detection and prevention function which can prevent the blocking of Technology Land email server from other email providers.
Next, let me show you the design of new email security system
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| ICACT20210189 Slide.08
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The Technology Land incoming process security system, is the process of email receiving which has the spam checking function, and security system that can detect the fake sender, fake domain, imitate domain, and email format checking functions.
Also, the incoming process use the AI as the core for analyzing the incoming mail before receiving the mail. Now, I would like to present the outgoing process diagram
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| ICACT20210189 Slide.09
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This diagram shows outgoing process security system, starting from the user sending an email out then it will be analyzed by security system that provide the smart analyzation from AI for real-time protection.
Also, the security system that can check the sender location IP, amount of devices used, behavior comparing from the past, and amount of mails being sent in the same time.
These are the advanced security system with AI application that has been provided to the Technology Land’s clients.
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| ICACT20210189 Slide.10
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The improvement of Technology Land email security system that can prevent the spam users and hacker for avoiding the blacklisting of Technology Land server in both incoming and outgoing process.
There are about over 100,000 active users in the system, about 862 considered as the spam users, over 344,800 mails are considered as spam mails,
the enormous number of spam mails would be sent to other domain without this improved security system.
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| ICACT20210189 Slide.11
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As for the clients, after the improvement of security system and safe email system that they received, they were asked to give satisfaction scores out of ten toward the Technology Land email security system in both before and after the improvement.
The result revealed that the satisfaction of the clients were higher after the improvement of the system security.
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| ICACT20210189 Slide.12
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In summarization, this study provides the methodology and ideas for using the artificial intelligence to improve the email provider server security. Including giving the ideas about solving the email spammer, hacker, virus, and blacklisting. Based on the questionnaire and system results, there had been an increase in clients’ satisfaction toward the improved version of the email system.
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| ICACT20210189 Slide.13
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For the discussion, the results of this study indicate that the application of artificial intelligence can provide a high-security system to the email service provider system. Also, the high-security system can make the clients have more confidence and satisfaction toward the email provider system.
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| ICACT20210189 Slide.14
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The recommendation in this study for future researchers is that the proposed system about artificial intelligent security could be applied in various contexts besides email service providers.
Moreover, it can proceed with the complex data and take an action immediately without delay and hesitation for preventing the occurring damage over time to the organization and clients.
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| ICACT20210189 Slide.15
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As the reason that this study is a study from a business organization, the information in some parts are confidential and cannot be revealed to the public community.
However, the complex of artificial intelligence has consumed quite some time to be developed, but the damage was occurred over time.
The organization must solve the problems against time to prevent further damage in both the TL organization and clients’ organization.
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| ICACT20210189 Slide.16
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Before we end our presentation, we would like to give you this quote “Technology trust is a good thing, but control is a better one.”, thank you very much
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